Shipping policy

Shipping Policy

At Noor & Co, we aim to process and deliver your order as quickly and safely as possible. Please read our shipping policy before placing your order.

Order Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed.

Orders are processed Monday to Friday, excluding weekends and public holidays.

Delivery Areas

We currently deliver to customers across South Africa.

Shipping Time

Estimated delivery time is usually 2–5 business days after your order has been processed.

Delivery times may vary depending on your location, courier availability, public holidays, or unexpected delays.

Shipping Fees

Shipping fees will be calculated and shown at checkout before you complete your order.

Free shipping may be offered during promotions, if stated on the website.

Order Tracking

Once your order has been shipped, we will provide tracking details where available.

Please allow some time for tracking information to update after your parcel has been collected by the courier.

Incorrect Shipping Details

Please make sure your delivery address, phone number, and email address are correct before placing your order.

Noor & Co is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Missed Deliveries

If the courier is unable to deliver your order because no one is available to receive it, they may attempt delivery again or contact you directly.

Any extra delivery fees caused by missed delivery attempts or incorrect information may be the customer’s responsibility.

Lost or Delayed Parcels

If your parcel is delayed, please contact us and we will assist in checking the delivery status with the courier.

Noor & Co is not responsible for delays caused by courier issues, weather, strikes, public holidays, or events outside our control.

Damaged Items During Delivery

If your order arrives damaged, please contact us within 48 hours of receiving it.

Please include:

Your order number  
Clear photos of the damaged item  
Photos of the packaging  
A short explanation of the issue  

We will review the issue and assist with a suitable solution.

Contact Us

For shipping questions, order tracking, or delivery assistance, please contact Noor & Co through our website contact form or customer support email.